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Diagnosis of the failure to start on a Mercedes Citan

Model: Mercedes Citan MK 1 - Years: 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020
Part: Engine

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We see that the failure to start this Mercedes Citan was caused by a faulty battery: it was the first thing the mechanic tested as it is the most common cause of electrical problems, and indeed the voltage was below 10V, a clear sign that told us the battery was irreparably damaged.

Being a vehicle with a Start & Stop system, it was necessary to install an EFB battery and register the new battery on the BMS using a diagnostic scanner.

After the replacement, the scanner revealed several stored error codes (mainly related to low voltage) which were cleared. On modern vehicles, a battery in poor condition is the first thing to check for any electrical or starting problem, even if some components still seem to be working.


Posted on 22 October 2025 by ScegliAuto


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by ScegliAuto

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